Global Perspectives in Retail Banking: Leading Practices for Transforming the Branch
Tuesday, May 20
2:00 PM EDT (18:00 GMT)
1 CPE Credit: Management Advisory Services*
Leading financial institutions are literally putting the retail back in banking and focusing on the structural factors that make it work, including branch location, customer experience, and the skills of the branch sales force. What will this mean for branch networks worldwide over the next 10 years? We'll discuss:
- New leading practices in retail banking.
- Science and technology innovations for optimizing branches and staff performance.
- How retail store design plays in to the rethinking of bank branches to make them more attractive destinations from a customer perspective.
Learn how leading financial institutions are leveraging retail tools and techniques to convert branch networks from transaction processing sites to multi-channel sales environments.