Retail Payments: How to Gain More Consumer Trust
Tuesday, February 26
2:00 PM EST (19:00 GMT)
1 CPE Credit: Management Advisory Services*
To stand out in the increasingly competitive payments industry, providers must establish a strong sense of trust with their customers. What can you do to better gain consumer trust? We'll discuss:
- Why consumer trust is important in the payments industry and related components of trust.
- An example of how a trust-damaging event can be a “moment of truth,” including associated risks and opportunities.
- A benchmark to help you understand what this means when considering your own trust levels.
Gain insights from a Deloitte survey of credit and debit cardholders, and learn how new levels of trust can help you improve customer relations.